80, hung a How do?

 How do?

discover a fire alarm signal, the officer immediately went to the scene. While hanging a \If there are no guests open the door, should be bold and open the door and quickly check the fire alarm and found the fire, to take measures to fight, and afterwards to be recorded, to the supervisor.

room fire occurred generally have the following situation:

① concentration of smoke in the room the guests to make room smoke alarms alarm signal.

② guests in the burning of paper or something.

③ the circuit, electrical and other reasons the fire occurred.

④ drunken guests throw cigarette butts.

In either case, all the guests causes the fire, should be timely, appropriate, given criticism and education. Fight fire can not meet the seedling in the bin. Strengthen safety education, is to avoid the recurrence of similar accidents is one effective way.

81, received a check-out guests called to say lost valuables in the room after, how do?

whole process of quality hotel services the hotel management is an important manifestation of total quality management. The so-called whole process of quality management refers to the whole process of hotel services, including service before the service and in service of three stages. Therefore, although the guests left the hotel,cheap UGG boots, but if guests call us lost valuables, the hotel to make the greatest efforts to find lost items, extension services, establish the image of the hotel services. Processing point is:

(1) detailed records of customers of the situation. For example: dates of stay, name, nationality, room number and telephone number.

(2) to help guests remember the location of items may be missing or what happened.

(3) comfort, the hotel will try to help him (her).

(4) Rooms Division immediately organized the survey to find work.

① access to guest registration book remnants.

② ask waiter.

③ carefully check every corner of the room, drawers, racks, bathroom.

④ laundry.

⑤ bathrobes, bed linen.

⑥ whether guests should be in touch to find.

82, Room Why static?

rooms, especially in winter, dry weather prone to static electricity, when the guests open the switch, or touch a doorknob, are Ma electric feeling. Static, mainly people walking on the carpet, shoes and the carpet is the body charged static friction, this really cool shirt and people say there will be loud pat on the same spark. In fact, there is little risk of static electricity on people,UGGs, but it may give the guests of tension and discomfort. Therefore, to reduce static electricity stimulation of the guests, should reduce the static, and increase the room air humidity, reduce static electricity is a key factor, another good performance with anti-static carpet. The increase in humidity, the air conditioning system should increase the humidity in the device, or a daily regular room attendant water fog, can also use the bathroom hot water, open the bathroom door, so that hot steam coming into the room, or in the room and put some potted plants or flower arrangement, so that the water evaporates, so that static electricity can slow down.

83, what room lighting?

(1) table lamp: General placed in desk or nightstand.

(2) floor lamps, mainly on the sofa next to the sofa together and form a conversation, reading, resting space.

(3) wall lamp, a device installed in the wall, to add other decorative lighting inadequate or interior style.

(4) chandelier, hanging from the ceiling, there are in Western-style distinction.

(5) lights (footlights), bedside cabinets installed in the bottom, easy to use, without affecting the others rest.

84, place to stay in the guest room key on the door keyhole how to do?

order to carry out safety work room, guest room attendants found the key to the key hole to stay in the room to remind guests to knock on the door, turn the key back to the guests. If no room, then take the key off, or competent to handle the housekeeping center.

85, if the hotel staff of other departments need to work into the room, the floor attendant how to do?

waiter took the floor of the open room. If the room is not availability, but not in the room guests, the crew must stay in the room, wait until after the completion of the task can only lock the door to leave.

86, room attendants how to do after hearing the fire bell?

room attendants hear the fire bell shall immediately see if a fire occurs in the floor. If fire occurs in the floor and immediately organized the evacuation of guests. If the fire does not occur in the floor, we must always make evacuation preparations, check all safety gate and channel is smooth, non-AWOL.

87, what is the room consumables management, \

consumables generally refers to the rooms require regular updating of the value in the low vulnerability consumable items such as towels, soap, toothbrush, toothpaste, round pens, writing pads, envelopes, luggage tags, comb, sewing kit and other items. Rooms consumables

management generally taken \

(1) set of people management, frequent use of such items, wearing easy to lose, but to control costs, it must be located specifically responsible for management, according to the actual amount paid.

(2) fixed-point storage, storage of such items should be placed in the workplace or the volume of Treasury and sufficient to facilitate the use of standby crew every day.

(3) quantitative equipment, consumables of the reserves should be put to maintain a certain amount of money when the stock is lower than with customers, you should promptly brought to the pool from the padded, so as not to affect daily work.

(4) regularly take inventory, replenish,UGG boots cheap, so these items remain relatively stable, and do not result in waste.

88, wash program have?

procedures generally sorting laundry, dirty clothes to open the package, according to the officer on the laundry list of books to check, sub-wash, this process is called sorting; washing clothes in the washing machine control within the washing; ironing, making clothes clean, straight; folded for easy transportation, clean and storage, packaging and distribution, according to the time of collection of clothes off to play No. (number) were packaged and distributed to guests.

89, the washing of the classification of the guests, in general, which need dry clothes, which clothes to be washed (wet)?

general, wool, chemical fiber clothing, satin silk, etc. can be dry-cleaned. T-shirts, T shirts, shorts, underwear, pajamas,

pajamas, nylon clothing, chemical fiber and cotton, nylon and hybrid products, etc. can be washed.

90,UGG shoes, which received the guests laundry service program?

(1) room in the morning finishing time (or in the morning rounds), the waiter first to see if there are guests of the laundry, and hanging in the bathroom behind the door if a visitor to laundry pocket.

(2) detailed examination of the verification of the guests filled the laundry laundry list items and number of objects, the project content.

(3) attention to the special requirements of the guests that request dry cleaning, washing, returned to the time requirements and other important matters.

(4) to fill in the laundry room on the room number.

(5) notify the Department of washing (laundry room) is responsible for guests to send and receive full-time workers Laundry guests come to collect the laundry, or focus on gathering place in a fixed place, to be received specialized personnel.